Privacy & Confidentiality Policy

At HULUCHI LLC ("we," "us," or "our"), we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy and Confidentiality Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a purchase or place an order
• Register for an account
• Subscribe to our newsletter or marketing communications
• Contact us with inquiries or requests
• Participate in surveys, contests, or promotions

This personal information may include:

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Clickstream data and browsing patterns

How We Use Your Information

We use the information we collect for various purposes, including:

• Processing transactions: To fulfill orders, process payments, and deliver products or services
• Customer service: To respond to inquiries, provide support, and resolve issues
• Account management: To create and maintain your account and preferences
• Marketing communications: To send promotional materials, newsletters, and special offers (with your consent)
• Website improvement: To analyze usage patterns and enhance user experience
• Security and fraud prevention: To protect against unauthorized access and fraudulent activities
• Legal compliance: To comply with applicable laws, regulations, and legal processes

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: With trusted third-party vendors who assist us in operating our business (e.g., payment processors, shipping companies, marketing platforms)
• Legal requirements: When required by law, court order, or government regulation
• Business transfers: In connection with a merger, acquisition, or sale of assets
• Protection of rights: To protect our rights, property, safety, or that of our customers and the public
• With your consent: When you have given explicit permission to share your information

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request a copy of your data in a portable format
• Object: Object to certain processing of your personal information

To exercise any of these rights, please contact us at rebeccazarrabi@hululuchi.com or +1 (213) 522-5938.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small data files stored on your device.

You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy and Confidentiality Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.